Have you already checked the ZDHC Gateway?
It’s been a week since the ZDHC Gateway went live! Have you had a chance to log in and explore the platform? If you’re looking for more information on navigating the ZDHC Gateway or making the most of its features, remember that we have helpful resources in our Knowledge Base. We’d also love to hear from you. What are your first impressions?
Yes, we have checked the ZDHC Gateway. Unfortunately not working well, there is still a lot to be fixed which is significantly affecting our daily work. Nevertheless it has been only a few days and we understand that such migration can take time but hopefully not too long.
Hi Ayesha. Thanks for sharing your thoughts, and sorry to hear that your experience with the ZDHC Gateway has not been as smooth as expected. If you’d like to share more details with us, you can use the Feedback form in the ZDHC Gateway (located at the bottom of the page). If you encounter any specific bugs or technical issues, please contact ZDHC Customer Support at support@zdhc.org so the team can look into them further.
I would like to know how I can upload data to the new Gateway for customers for whom I carried out sampling before the introduction of the new platform and for whom, consequently, there is no formal request in the system. Thank you for your support.
Hi Valentina. Please contact ZDHC Customer Support at support@zdhc.org so they can look into your case. We also recommend reviewing the new articles on ClearStream available in our Knowledge Base: